Complete business communications
Simply delivered, remarkably supported

Who we are

Who we are

FSB Communications is an award-winning telecoms service provider delivering complete business communication solutions combined with remarkable customer service and guaranteed cost savings to FSB members throughout the UK.

With over 15 years in the industry we only work with best-in-class networks and suppliers. All our products and services are fully tried and tested in our own business so that we know they work.

What we do

What we do

We offer products and services that are specifically tailored for FSB members making our products simple to understand, competitively priced and backed by our remarkable customer support.

With a customer retention rate of 99.5 percent, one of the highest in the industry, we go that extra mile for our customers, ensuring we deliver remarkable support and service.

How can we help

How can we help

We understand how important cost-effective, reliable and efficient telecoms are to your business and in addition to helping you achieve substantial cost savings we are dedicated to working with FSB members to find the best solution for their business.

We provide impartial free advice and our tried and trusted portfolio of products and services covers everything your business needs to communicate.

“My telecom costs have been cut by half… and I would recommend everyone to contact
them to see what they can save”
Mary Webb, FSB Member

Government Gigabit Connection Voucher SchemeGVSLogo-on-White_L  

The Government is promoting Gigabit capable connectivity to businesses across the UK

The scheme allows businesses to claim up to £2,500 towards the cost of Gigabit capable connectivity, giving them the highest speed Internet connection available.  Hundreds of businesses like yours have already benefited from faster connections.

Please be aware, the scheme is run on a first come, first served basis and is only available until March 2021 or until funds run out.

 

How do I apply?

As a registered supplier of the scheme, FSB Communications in association with 2 Circles, can work with you to source a suitable Gigabit Fibre service. Once a qualifying service has been selected we will process the Connection Voucher and apply the grant to the Gigabit service order. So if you are a business, with fewer than 250 employees and a turnover of less than £45 million, contact us to find out how your business could benefit.

What could you do with a Gigabit capable Internet connection?

Take advantage of new technology such as Voice over IP (VoIP) and benefit from free calls and the flexibility to work from anywhere. Fully utilise Cloud computing with no limits on your ability to access data, plus with an ultra-fast connection you can upload more, faster. Improve your customers experience with fast and reliable in-store Wi-Fi. Save your business time and money, with employees no longer waiting for unresponsive applications to launch and for files to load

 

Don't miss out, the previous voucher scheme in 2015 closed six months early due to the high number of applications. So if you are a business, with fewer than 250 employees and a turnover of less than £45 million, call us today.

C2A

 
 

Protecting your telecoms with our new Enhance Services

 

FSB Communications has recently launched a suite of Enhance Services, designed to protect our customers from unforeseen Fraud, hardware and engineering charges.

 

For customers with a Voice activated line. Line Protect is designed to cover any unforeseen Engineer charges when there is a fault on the line that is not a Network issue and therefore incurs costly and unbudgeted charges, previously charged to your business. The service includes: The cost of any call-out charge if the problem doesn't lie in the Network Enables us to make a quicker decision to send an engineer, which results in faster resolution times if the problem does lie in the Network.



For all our Broadband customers. Broadband Protect is designed to optimise our service with: Enhanced Broadband Router management break-fix service Free Out of hours telephone support, 24 x 7 x 365 Engineering site visits for the purpose of identifying and attempting to resolve any issue(s) that are preventing the broadband router from establishing an internet connection.



For customers with lines that are call-enabled. Voice Safe is designed to mitigate both the risk and financial effect of Billing Fraud. The service includes: Pro-active barring of international and premium rate Calls Enhanced monitoring of Call volumes and profiles to identify fraudulent activity Bill credit of up to £10,000 on any billing fraud on covered lines.




Do you know how often your business lines are engaged and how many calls didn't get through resulting in lost business?  Network Insight service is a complete set of business-critical reports to provide you with the management information you need to analyse call handling performance and maximise efficiency.




 For  customers with multi-line services including ISDN.  Business Continuity Service is a cloud based service which gives you the control to switch to a Virtual Receptionist when you need for to, for example if you have a fault or power outage, for as long as you require.





For customers with ISDN30.  Site Assurance allows us to configure a pre-defined fail-over to divert calls in the event of an outage or an onsite disaster. Ensuring Once activated the Site Assurance divert will last as long as you like and will not expire until you instruct us otherwise. This service uses a 03 number to enable us to make immediate changes to the destination number, without needing Openreach intervention.



For customers with SIP and Hosted VoIP solutions  Our VoIP Safe service is designed to mitigate both the risk and financial effect of Billing Fraud for our customers who have calls passing over the internet.

Voice
Voice

Line and call packages that are
tailored to your business

Mobile
Mobile

Unbeatable mobile packages across
all 3 major networks

Hosted Services
Hosted Services

Discover the flexibility and cost
savings of cloud based telephony

Connectivity
Connectivity

Get the Internet speeds and
resilience that is needed for your business

M2M
M2M

Transform your business with
machine to machine communication

IT Solutions
IT Solutions

Helping to grow your business with
new communication technologies

Latest Offers
Small Business
Package from
£29.98 per month

A complete package giving you everything your business needs to communicate.

  • Telephone line with your existing number.
  • Standard Unlimited Broadband with up to 24Mbps download speed.
  • Free calls* to UK landlines & mobiles, landlines in Western Europe, North America and China.
  • Free Router (that practically installs itself).
  • Free installation and connection.
  • Unrivalled UK based customer support.
  • Subject to postcode availability.
Unlimited
Mobile Package
£13.50 per month

Make sure you’re covered with our great value mobile package available across the four major networks (O2, EE, 3 & Vodafone) and backed by our unique network guarantee.

      • Unlimited 01, 02 & 07 calls*.
      • Unlimited texts.
      • Use your minutes and texts in the EU.
      • Choice of 2Gb, 4Gb or 7Gb of data.
      • Unrivalled UK-based customer support.

 

Hosted
Telephony
£15.59 per month

Future-proof your business with cloud technology giving you the flexibility to work from whatever device or location you choose, either in or out of the office.

  • Fully project managed installation.
  • Pre-configured simply plug and play handsets.
  • Yealink handsets with lifetime warranty.
  • Substantially reduced call charges.
  • Unrivalled UK based customer support.

* subject to our terms and conditions

Call us on 03453 407 017 or request a call back
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